Ordering Policies | Faces by Vicki | Skin Care Products, Beauty Treatments & Cosmetics | Facials

We currently ship to the 50 United States including Alaska and Hawaii. There is a $3.95 handling fee added to all shipments. At this time we do not ship to APO/FPO or Post Office Boxes.

Processing

We process and ship orders Monday through Friday. All orders usually ship within 24 to 48 hours. Orders placed on holidays and or weekends usually ship on the following business day. Please note that packages do not ship on the following holidays: New Year's Eve, New Year's Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. Please add an additional day or two of transit time for orders placed around these holidays.

Please note: Express Delivery to rural addresses may take an extra day or two

Return Policy

We guarantee all the products sent to be of the freshest and highest quality available. We provide good packaging of products to meet the needs of the International market. We assure that all the bottles sent would be properly sealed and leak-proof. However, if for some reason you're not satisfied with our product, simply return the unopened or partially used product along with your original invoice and the reason you wish to return the item(s) within 10 days of your receiving the product, and we'll credit you. Please pack merchandise securely in the original shipping package and send it via insured UPS or USPS No refund will be given without the original receipt and all refunds are subject to approval. All refunds will be in the form of the original credit card used in the original transaction.

Please call between the hours of 9:00 AM and 5:00 PM Pacific Standard Time: (310) 589-5999 or email us at this address vicki@ecologica.com with your phone number and we will return your call. Customer is responsible for all shipping costs for returned merchandise. If the products are returned in a damaged condition or with empty bottles, there will be no refund. Refunds usually appear on your credit card statement within one to two billing cycles. Allow 10 days for processing your return once we receive it.

Lost/Damaged Order ~ replaceable only if insured. Save the damaged package for your post office to inspect.

Custom Duties

Please check with your country for restrictions, duties, and taxes collected from your country. There will be no refund on shipping costs if your product is rejected and returned by customs or because of a failed delivery attempt. If package is returned, all other costs are refunded except minimum shipping and handling levies i.e. $15.00 (for all countries). If you have any queries write us at vicki@ecologica.com.